SitLess Technical Support

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This page collects common questions for SitLess for Mac, purchase and refund notes, health and safety reminders, and related documents. If you run into an issue, check the FAQ first. If the problem remains, you can contact us by email.

FAQ

Check these common scenarios first

These are the most common questions when using SitLess. You can start with the item that matches your situation.

Will SitLess keep reminding me after I close the window?

Yes. SitLess is a desktop menu bar app. After you close the main window, it can continue running in the background and trigger break reminders when it is time.

How do I enable or disable launch at login?

Open App Settings, then toggle launch at login in General Settings.

How do I set work hours, break intervals, and break duration?

Use the SitLess icon in the desktop menu bar to open App Settings. Adjust work hours and break intervals in General Settings, and adjust break duration and snooze duration in Break Settings.

What is Do Not Disturb time?

Do Not Disturb time temporarily suppresses sedentary reminders. SitLess runs quietly during this period and resumes reminders after it ends.

Why didn't I receive a break reminder?

Make sure the current time is within your configured work hours and not inside a Do Not Disturb period. You can also check whether the break interval is set too long.

Why can't I snooze a break directly from the pre-break notification?

In App Settings -> Break Settings, make sure Snooze Duration is enabled and Strict Break Mode is turned off. If Snooze Duration is disabled, or Strict Break Mode is enabled, the pre-break notification will not show the snooze button.

Where can I view statistics?

Use the SitLess icon in the desktop menu bar and open Statistics to view work and break time, check-in data, and exercise records.

Purchase & Refunds

About in-app purchases

SitLess offers Basic, Pro, and Advanced Editions. Pro and Advanced are available as in-app purchases and can be unlocked or restored directly inside the app.

Restore Purchases

Purchased but not unlocked

First make sure the Mac App Store is using the same Apple ID that made the purchase, then click Restore Purchases inside the app.

Refunds

Handled by Apple

You can visit reportaproblem.apple.com and request a refund through Apple's official channel.

Health & Safety

Use according to your own condition

For daily activity reference only, not medical advice

SitLess provides sedentary reminders, break prompts, stretches, and exercise demo videos for daily break and light activity reference only. They do not constitute medical advice. If you feel pain, dizziness, or any obvious discomfort during activity, stop immediately. If you have an existing medical condition, injury, post-surgery recovery needs, or other health risks, consult a medical professional first.

Contact Support

When you need human help

If you run into a problem while using SitLess, or if you want to share feedback, you can contact us below.

Email

Technical support email

Response Time

Feedback handling

We usually review feedback within 7 business days and follow up as needed.

Applies To

SitLess for Mac

This page applies to SitLess for Mac downloaded from the Mac App Store.

Support & Docs

Related documents